How to remove a credit card payment.

When it comes to editing credit card transactions there are a few options:

 

 

Possible Options

  • Before Batch Process
    • Click the trash can icon on the right hand side of the payment. This will void the payment on the Payment Gateway
    • If you encounter an error at this stage the payment can be voided on the Payment Gateway
      • This will require the user to log into their gateway and using the tool's located there to perform the desired operation. 

 

  • After Batch Process
    • Click the trash can icon on the right hand side of the payment. This will attempt to void out the payment. 
    • You will encounter an error.
    • At this time you will have the option to click the trash can, or a lightning bolt icon.
      • If you click the trash can it will attempt this refund again.
      • Clicking the lighting bolt will break the link between the Payment Gateway for only this transaction.
        • This means the payment will be removed in Wavebid, but still present on the Payment Gateway.(Same as Cash for Client)
    • You will have a slight window where you can void the payment on the Payment Gateway before the payment is no longer Voidable.
      • This is often in conjunction with "option c" listed above.
      • This will require the user to log into their gateway and using the tool's located there to perform the desired operation. 

  • After Payment is no longer Voidable
    • Click the trash can icon on the right hand side of the payment. This will attempt to void out the payment. 
    • You will encounter an error.
    • At this time you will have the option to click the trash can, or a lightning bolt icon.
      • If you click the trash can it will attempt this refund again.
      • Clicking the lighting bolt will break the link between the Payment Gateway for only this transaction.
        • This means the payment will be removed in Wavebid, but still present on the Payment Gateway.(Same as Cash for Client)
    • At this stage they will need to contact the Payment Gateway directly to see if they are able to issue a refund. 
      • This will be done in conjunction with "option c" listed above. (Same as Cash for Client)
      • This will require the user to log into their gateway and using the tool's located there to perform the desired operation. 

 

 

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